In today’s episode Kevin Bees, Profit Maximisation Expert, shares the importance of a ‘customer loving folder’.
When you do a great job with your clients, they’ll want to share with you and when they do… keep a record of it!
Keep a record (electronic or physical) of the great things customers say about you!
This is important for many reasons including
1. It can be a positive reminder to you of the great work you are doing and create on going motivation, especially if you’re going through a harder time in your business.
2. It’s awesome to share with any team members you have so they can feel recognised for their contribution.
3. If it’s a physical display (eg my chiropractor) it’s a great influence (social proof) and reminder to other customers of your ability and skill!
If they only tell you verbally, ask them to put it in writing – into your fb group, as a linked recommendation or testimonial.
With their permission you can share these with others.